Frequently Asked Questions

Personalization:

How are your products personalized?
Can more than one person be featured in these gifts?
What if I cannot find my child’s name in the music cd/dvd names list?

Ordering Information:

Is it safe to enter my personal information and credit card on this site?
Is my order information kept private?
What kind of payments do you accept?
Can I order by phone or mail too?
Do I have to pay sales tax?
Do you accept international orders?

Other Frequently Asked Questions:

How much does shipping cost?
What is your returns policy?
Do you have a catalog that can be mailed to me?
Do you work with charities or fund-raisers?

How are your products personalized?

The answer to this question depends on the products you order. With such a large selection of items, it’s almost impossible to provide that answer here. To sum it up well, our products can be personalized with the recipient’s name. Most of our books also include additional personalization such child's age, hometown, friends names, etc. and virtually all items allow for inclusion of a special message and name of the gift giver.

You will always know exactly what information is used to create the personalized gift you've chosen when preparing your purchase...on the product page itself, you will be required to complete input fields that ask for the personalization details relating to that specific product. Additionally, we've also provided information on how the product is personalized in the "description" area found at the bottom of each product page.

If you have any questions relating to personalization, please feel free to contact us before placing your order.

Can more than one person be featured in these gifts?

In general, all of the products you see on our website have been designed to feature a single star and only one name can be used for personalizing each gift. Any exceptions to this general rule will be indicated in the product description.

What if I cannot find my child's name in the music cd/dvd database?

Although there are literally thousands of names available for each personalized kids music product, unfortunately it does occasionally happen that certain names are not available.

There are two things to consider while searching for your child's name:

• First, the most common way to solve this problem is to simply search for a different spelling of the name. You need to recognize that the names are spoken and sung phonetically in the music cd/dvd which means that as long as you can find the correct pronunciation, we can create the product for you. The spelling as written in the database is insignificant since we can spell the name on the personalized label however you like. It is only important that you find the correct phonetic pronunciation.
  
  For example: If your child’s name is Catherine, it will be pronounced the same way as Katherine or Catheryn. If Katherine is the only spelling you can find in the names database and it is pronounced the same way as your child’s name, then this is the name you should choose during the personalization process. You will then have the ability to tell us how you want the child's name spelled on the label itself. Take some time to try different spellings and you will most often find what you are looking for.
• Second, note that while your child's name may not be available for one of the music cd/dvd products, it may be available with another. Each music album has its own database of available names and therefore, while you may not find the name you need in one of the albums, you may find it in another.

Is it safe to enter my personal information on this site?

Yes it certainly is; All of your personal details including billing information as well as the stars' personalization data are collected through our secure shopping cart and encrypted for safe transmission to us. During checkout you should notice that our web address changes from http:// -to- https:// and you should also see a "secure lock" symbol on your browser.

Is my order information kept private?

We will not share or sell your information to anyone. For complete details, please read our Privacy Policy.

What kind of payments do you accept?

We accept several forms of payment including:

• Visa
• Mastercard
• American Express
• Discover

Can I pay by phone or mail?

You are welcome to place your order by phone but we do not currently accept mail-orders.

To place your order by phone: Please call: 1-800-516-1676

Office Hours Vary

Do I have to pay sales tax?

If you are a resident of, or shipping to, the State of New Mexico, you will be required to pay 7% sales tax on your order.

Do you accept international orders?

We currently only accept orders for delivery to residents of the US and Canada.

NOTE: Due to licensing restrictions, certain products may only be available for shipping to residents of the US. Notice of this restriction will be indicated on the pages of the affected products.

How much does shipping cost?

Shipping rates vary by product but you will have the opportunity to receive a shipping quote prior to checkout. In some cases, the cost will be listed directly on the product page. For a information on delivery times, please visit our Shipping & Returns page.

What is your return policy?

For a full description of our returns policy, please visit our Shipping & Returns page.

Do you have a catalog that can be mailed to me?

No unfortunately, we do not currently have an up-to-date catalog. All of our available products can be found here on our website.

Do you work with charities or fund-raisers?

Absolutely! We love to work with charities and fund-raiser groups. Some of the types of organizations that can benefit from our fund raising programs are; day-care centers, church groups, police and fire affiliates, cub scouts, brownies, PTA’s and PTO’s, athletic groups and any other organization that needs to raise additional funds. Please feel free to contact us directly to discuss money-making opportunities for your group. Please visit our Fundraising page to learn more about how we can assist your organization.